Please package your product(s) securely in the original packaging. You will also need to include a brief letter with your name, address, and order number, along with an explanation of why you are returning the product(s). This will enable us to refund the correct account.
UK, Isle of Man & Channel Island Customers only*
If your order was delivered via Royal Mail, then please see the information below:-
Please click on the Royal Mail website link below and select Allbeauty from the Retailer list, then follow the on-screen instructions to complete your return.
https://www.royalmail.com/track-my-return/pick-a-retailer
If your order was delivered via Hermes, then please see the information below:-
Please click on the Hermes website link below and select the method of Return, then follow the on-screen instructions to complete your return.
https://www.evri.com/return-a-parcel
For International Customers, we cannot offer a Freepost address for returns. Delivery charges incurred will not be refunded. Your statutory rights are not affected.
Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials include aerosol items, flammable, volatile or corrosive chemicals, alcohol-based items and items that contain contents under pressure.
We always recommend obtaining a dated proof of postage receipt when posting and retaining this until we confirm we have received your parcel. These receipts are also available from all Post Office counters.